Category: time

Travel Economics: Peak Carry On

Published November 17, 2013 by cgerrish

There was a time in pre-history. Long before the Internet. When you could book a flight from San Francisco to New York and it would mostly be empty. It was common to find an unoccupied row and stretch out — making use of all three seats. That form of travel no longer exists. Based on a recent flight, I’ve concluded we’ve reached another inflection point in air travel; I’m calling it: Peak Carry on.

In the early days of the carry on luggage era, it was only a small number of savvy travelers who packed everything into a small case, carried it along into the cabin and checked nothing. The suit carrier era was eclipsed by the rolling carry on bag. The rationale was simple. It takes too long to retrieve your checked luggage. A business traveler could deplane and go. No waiting around for a luggage carousel.

Over the years, all business travelers adopted this approach. To be the person in your group who checked luggage was to show you were hopelessly old fashioned. Clearly not management material. This approach spread from the business sector to almost all travelers. The carry on bag is everywhere.

The moment of peak carry on has occurred due to a confluence of events. Everyone believes they need to use carry on luggage to save time. In addition the airlines now work to fill every seat in an effort to make a profit. As part of that they generally charge $25 per checked bag. This means there’s an economic incentive to switch to carry on luggage which has no extra charges.

The terrorists have succeeded in degrading the experience of air travel. We’ve grown used to the security perimeter, to being searched and having our luggage scanned. We’ve completed the process of ruining air travel with carry on luggage. Boarding a plane is now a fight for space in the overhead compartment. If you’re last to board, it’s likely that all the overhead space has already been stuffed with carryon bags and you’ll need to check your carry on. Incidentally, there’s no fee to check your bag in this instance. When it comes time to deplane, it’s a scramble to pull carry ons from the overhead bin without cracking someone on the skull.

Getting on and off of airplanes has become horrible. And because carry on luggage is taking up so much space, often you’re sitting on your coat and you’ve been crammed into the ever smaller seating with whatever you’ve brought along to amuse yourself during the trip. Observe the upset that occurs when the person in the window seat needs to get up and use the restroom.

It’s within our power to fix air travel, or at least part of it. We just need to set some limits and change the incentives. First, assign overhead bin space to each seat. This is part of what you pay for when you book passage. If you don’t want your overhead space you can trade it for a discounted ticket. The airline can rent unwanted overhead space to other passengers. Second, limit the number of carry on bags to 30% of the passenger total — and charge $50 (double the checked rate) for a carry on. In addition, when deplaning, passengers with carry on luggage must wait until all other passengers have left the plane before removing their bags from the overhead bin.

These simple changes would make air travel better for everyone. I’m certain that business travelers would complain bitterly about these new rules and restrictions. However, by attempting to optimize speed and efficiency in every aspect of air travel, we’ve made it almost intolerable. The speedy part of air travel is the part where you fly through the air. Carry on luggage is only faster when a few people do it. When everyone does it you experience peak carry on. Airlines don’t need to introduce these new policies all at once. They could be introduced one flight at time — the key here is asking travelers about the difference it made in their experience of air travel.

To me the worst part of travel is the traveling part. Can you imagine an airline using actual footage of what it’s like for most of us in their television commercials? Imagine if we could make it better.

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Ear Worms – I Can’t Go For That (No Can Do)

Published October 7, 2013 by cgerrish

A simple definition of an earworm is a piece of music that continues to play on a loop in your mind long after it has stopped coming through the stereo speakers. “Earworm” is also the title of a talk given by philosopher Timothy Morton earlier this year at Tuned City Brussels. Morton describes earworms as independent objects living rent-free inside your head.

Earworms, A Talk by Timothy Morton

Earworms, A Talk by Timothy Morton

At one point in the talk, Morton considers the kind of music that attempts to instruct or provide critique. That’s the kind of art that wants to upgrade your consciousness, make you a better person, make the world a better place. If you looked across the landscape of art and music that takes “upgrade” as its mission, it’s rare you’d find an earworm. Generally the earworm is not considered serious enough to be encouraged to find a home in this soil. Critical pesticides keep the earworms at bay; rather it’s in popular music that you’re more likely to become infected.

Laurie Anderson’s “Difficult Listening Hour“

Good evening. Welcome to Difficult Listening Hour. The spot on your dial for that relentless and impenetrable sound of Difficult Music (Music). So sit bolt upright in that straight-backed chair (Music), button that top button (Music), and get set for some difficult music.

The earworm is not necessarily viral, moving from ear to ear. But all of us have seen it happen. The song of the Summer gets a hold in your mind and it won’t let go. You unconsciously start humming the hook, and the earworm suddenly blooms in the mind of the person next to you. Many times it’s not even a song we like, it’s just that the hook it too catchy to resist. We can’t make it stop. This is why Morton sees the earworm as an independent object, something that’s not you but nonetheless inside you.

Shortly after listening to Morton’s talk I was infected by a song called “I Can’t Go for That.” The song was released in 1981 and in 1982 it took the number one spot on the Billboard Hot 100, the R&B / Hip Hop Chart and the Dance Club Chart. It’s a rare song that crosses over from the pop charts to the R&B charts. It made no impression on me at the time.

At the “We Are the World” sessions, Michael Jackson told Daryl Hall that he’d lifted the bass lick from “I Can’t Go for That” for his mega-hit “Billie Jean”. Jackson loved to work out his dance routines to the song and he eventually worked it into a song of his own. One earworm turns into a new earworm. Hall told Jackson that he did the same thing when he wrote the song.

I Can’t Go For That (No Can Do)
Lyrics: Daryl Hall, John Oates, Sara Allen
Music: Daryl Hall

Easy ready willing overtime
When does it stop, where do you dare me to draw the line
You got the body now you want my soul
Don’t even think about it say no go
Now i’ll do anything you want me to
I’ll do almost anything that you want me to
But i can’t go for that
No can do

I can’t go for being twice as nice
I can’t go for just repeating the same old lines
Use the body now you want my soul
Oo forget about it say no go
Yeah i’ll do anything you want me to
I’ll do almost anything that you want me to
But i can’t go for that
No can do.

The strange thing about “I Can’t Go for That” is that it’s a song about saying “no”. It’s about limits and entanglement. The music seems to ecstatically say “yes”, but the words and especially the hook say “no” — there are limits. It has the funny syntax of Samuel Goldwyn’s saying “Include me out”. It’s the most positive way of saying no.

Perhaps it’s because I heard the song in the shadow of a talk by Tim Morton, but suddenly it seemed to be a song about global warming. It describes our deep entanglement with the machinery of the anthropocene and the moment where we realize that a limit has to be set. We have to say “no”.

The song is more than 30 years old, but it has legs. It still has the power to spawn earworms. And now when it plays in your head, you’ll remember that’s it’s a song about global warming and changing the relationship between humans and the earth. It will play on a loop in your head until your consciousness is upgraded. The song was born into the high glitz of the MTV era, but the hook has been strong enough to survive and transform itself through time and into many different styles.

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Zombie Microsoft Must Die

Published July 29, 2013 by cgerrish

These days so much of the world is seen through the lens of the horror movie. Even thinking about software seems to have that character. RSS is declared dead, but lives on. Software eats the world. Microsoft is declared dead by the cloud vendors, but continues to live on in zombie form. When the fundamental computing environment changes to such a degree that a particular software solution would no longer be generated from the new set of assumptions, it’s the beginning of the end. While zombie software still operates, its roots are in the previous computing environment. Uprooted, it continues to live, but lacks purchase for continued organic growth in the new soils of computing. In a zombie apocalypse, the undead triumph over the living.

I will knock down the Gates of the Netherworld,
I will smash the door posts, and leave the doors flat down,
and will let the dead go up to eat the living!
And the dead will outnumber the living!

Ishtar in the Epic of Gilgamesh

While the Stacks have settled into small group of feudal kingdoms, the raison d’etre of each of them is to be the One. A single platform would be so much more efficient, surely it’s the most rational way to proceed. At this level, platform software has the character of an extra-terrestrial virus that when mixed with earth’s biosphere rampantly multiplies killing all other life forms and replacing them with a version of itself. But in a nice way, with more efficiency and productivity. Imagine being undead as a positive thing. In the movies this fantasy plays out in a number of ways. The Andromeda Strain, The Thing, Invasion of the Body Snatchers, and my favorite, Five Million Years to Earth, all address our fear of being consumed and turned into alien beings. The malevolence we feel is not so much evil as the amoral neutrality of an algorithm executing until completion. In Kurt Vonnegut’s “Cat’s Cradle” it’s called “Ice Nine”, a substance that turns all water it touches into more ice nine.

From the Wikipedia entry on Ice Nine:

Ice-nine is a fictional material appearing in Kurt Vonnegut’s novel Cat’s Cradle. Ice-nine is supposedly a polymorph of water more stable than common ice (Ice Ih); instead of melting at 0 °C (32 °F), it melts at 45.8 °C (114.4 °F). When ice-nine comes into contact with liquid water below 45.8 °C (thus effectively becoming supercooled), it acts as a seed crystal and causes the solidification of the entire body of water, which quickly crystallizes as more ice-nine. As people are mostly water, ice-nine kills nearly instantly when ingested or brought into contact with soft tissues exposed to the bloodstream, such as the eyes.

In the story, it is developed by the Manhattan Project for use as a weapon, but abandoned when it becomes clear that any quantity of it would have the power to destroy all life on earth. A global catastrophe involving freezing the world’s oceans with ice-nine is used as a plot device in Vonnegut’s novel.

Many feared that Microsoft was on the verge of achieving 100% domination of computing before the consent decree from the justice department breaking up the monopoly. For many in the technology community that was the climax of the horror film, the invading virus was finally defeated by the United States Government. A space was opened up for other platforms to grow and prosper. But the seeds of a sequel were planted. As a practical matter, Microsoft was prevented from securing world domination, but the attitude that desired world domination remained dominant. In the new post-consent decree world the nascent platforms saw this as their chance at world domination. They took aim at Microsoft.

Time passes and a key element in the computing environment changes. The mechanism and speed of software upgrades is fundamentally altered through network-connected computing. More recently cloud services offer that same speed for the most software infrastructure. Just as mobile devices disrupted desktop computing, the speed of network-based software updates have made the shrink wrapped software business obsolete. In a sense software itself becomes mobile, it has a speed and trajectory. The large installed base of enterprise software has remained locked into the slow upgrade cycle of the last era of computing. We now see the personal technology of the worker far outstripping the technology of the corporation.

The real innovation in software was creating the environment where updating, refactoring and completely revising software programs isn’t a painful event. In fact, it isn’t an event at all — just an everyday activity. The capacity to implement real-time upgrades and lower the cost of change is much more important than whatever software is currently in use. Because next week or next month, the software will be improved with a seamless incremental upgrade. It’s one reason that software version numbers don’t really make sense any more. The major version numbers used to signal to users and administrators the cost and level of pain involved in adopting the new version.

As speed became important, Microsoft got faster too. So much so that the most current set of Microsoft products are qualitatively different than the previous generation. Microsoft has pulled so far ahead of Microsoft that a large gap has been created. Microsoft can now look back and see Microsoft in the distance. This is the moment in the horror movie where the monster is split in two. And while all the other technology platforms are fighting Zombie Microsoft, there’s a new piece of Microsoft that’s also fighting against the Zombie. Something similar happened at Apple when a separate team flying a pirate flag was broken off to work on the Macintosh. Microsoft has joined the field of companies competing against Microsoft. They find themselves in a strange situation — in order for Microsoft to live, Microsoft must die at the hands of Microsoft.

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Non-Human High Fidelity: I Want to Take you Higher

Published May 5, 2013 by cgerrish

Resolved: it’s an article of faith that higher resolutions are better. I want to take you higher. The way to get a higher resolution is to start with the density of pixels or the sampling rate. Sound and vision. The more information packed into each unit of measure, the higher the resolution of the image. Clarity and “realistic-ness” are the qualities we attribute to high resolution images. The image was so clear, it was just like the real thing. I couldn’t tell the difference. Was that live or a recording?

McLuhan talked about hot and cool media. Hot media is high definition in the sense that the viewer can’t get a word in edgewise. The media, and its content, is projected toward the senses filling up all the space, there is little or no room for the viewer to fill in the gaps. The interpretive faculties are overwhelmed and retreat. Cool media leaves spaces for the viewer to project herself into the stream. When the viewer fills in the gaps a different kind of richness, or density, is created. Each strategy absorbs the viewer in a different way.

“Big Data” is another form of high definition. More data points, bigger sample sizes bring more statistical clarity. Meta-figures emerge from Big Data that aren’t available from the perspective of the civilian on the ground. These meta-figures provide probabilities of future outcomes and are reliable to such an extent that corporate strategies are based on them. In the light of high def big data your future possibility space has become both visible and has had probabilities assigned to each vector.

There are two uncanny moments when it comes to the experience of high def. The first is the well-known idea of the uncanny valley. That’s the creepy feeling we get when a simulation of a person is just a little off, just short of perfection. We are both attracted and repelled, the experience is close enough to the real that we’d could be easily sucked in. But we’re creeped out by the idea of being sucked into a simulation — in the sense that it isn’t alive and real, but an illusion of life created out of dead matter.

The second uncanny moment is more subtle. When Steve Jobs was standing on stage selling the benefits of high-definition retina screens, he made the argument that these new screens matched the capability of the human eye to perceive visual data. For humans, the retina screen is the finest viewing experience available. This also happens with audio recordings. When designing codecs and compression strategies, the science of the human ear and the process of hearing is taken into account. The idea behind MP3 compression is to remove the sound that is unhearable by humans resulting in a smaller file size. What you don’t hear, you won’t miss.

This means that as we move toward higher and higher resolutions we reach the end of the capabilities of our perceptual apparatus. Our senses begin to fail us. We keep adding visual information to the picture, but the picture doesn’t change. All the instruments agree that the resolution is getting better. The unaided eye and ear face the uncanny moment when invisible change begins to occur. The picture gets better and better, but for whom is it getting better?

It’s in the world of recorded audio that we see the most passion when it comes to the ability to hear beyond the capacity of humans to hear. Audiophiles purchase stereo equipment and special recordings that reproduce both hearable and unhearable sound. It’s an invisible material difference that’s measurable, yet imperceptible. This non-human form of high-fidelity recording technology no longer uses humans as a reference point. Audiophiles claim that humans can hear the difference and to settle for less is a moral failing in the commercial market for audio recordings.

On the road to higher definition visuals, the state of the art appears to be High Frame Rate 3-D. Peter Jackson released a version of his film of “The Hobbit” in the highest-definition visual recording technology yet created. The purpose of this technology is to get even closer to reality — to show how it really is with seeing. At 48 frames per second, HFR is well within the upper bound of 55 fps for human seeing. So at this point, there is no unseeable information in the image.

In comparisons between the HFR 3D and standard 2D versions of the film we get an object lesson in McLuhan’s hot and cool media. Many viewers coming to the film for the first time had trouble following the details of the story in HFR 3D. Peter Jackson, who knows the story on a frame-by-frame basis, prefers to watch the HFR 3D version. Jackson believes the HFR 3D version provides a more “immersive” experience. For an average audience member, the HFR 3D version leaves no gaps. For the director there are plenty of gaps between what’s on the screen and how he imagined the film.

As our technologies are able to provide higher and higher resolution reproductions to our senses our own finitude is exposed. Historically resolution has been limited by cost. Higher resolution cost more and therefore wasn’t widely used. As cost becomes less of an issue, aesthetic judgement moves to the foreground. If you make your home movies in HFR 3D will that preserve a record of how it really was? Is it live or is it Memorex?

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