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Category: desire

Things, Not Strings: The Word Made Flesh

The headline reads: “Introducing the Knowledge Graph: things, not strings.” The implication being, “strings” are bad and limited and “things” are good and what you really wanted all along. After all people don’t want strings of arbitrary alpha-numeric characters in response to their queries, they want the things they’re looking for. And as the advertising message at the end of the introduction says, because you’re getting “things and not strings” on your search result pages, you can spend more time doing the things you love. Who wouldn’t want to do that? The end result of this technological improvement is that your life now contains “more time”— like a toothpaste tube that contains 20% more toothpaste; and that time is filled with love. One might even recast this new product as a machine for filling the world with love.

What Google seems to be introducing is a new user interface to a faceted search. Nothing more. Faceted search acknowledges that the “word” (a single string of characters) isn’t the atom of meaning. Instead it uses the “phrase” in the context of some domain of meaning—a word can be a valid token in multiple systems of meaning. These domains, or facets of meaning, are surfaced and prioritized in search results. So, in addition to Page-ranked links, we get a prioritized set of contexts in which a particular word or phrase is a valid operator. The advance is in creating an index of sub-domains of meaning through analyzing the structure of text as it’s used on the visible Network. There’s no question that faceted search is superior to classic Page-ranked search, however the language used to describe this new product innovation seems to suggest some kind of transcendent experience.

Here’s a description of the vision that drives innovation in the search product at Google:

We’ve always believed that the perfect search engine should understand exactly what you mean and give you back exactly what you want
– Amit Singhal, SVP, Engineering at Google

But when I hear this kind of talk from engineers, their words are drowned out by the characters from Lewis Carroll’s “Through the Looking Glass“:

‘I don’t know what you mean by “glory”,’ Alice said.

Humpty Dumpty smiled contemptuously. ‘Of course you don’t — till I tell you. I meant “there’s a nice knock-down argument for you!”‘

‘But “glory” doesn’t mean “a nice knock-down argument”,’ Alice objected.

‘When I use a word,’ Humpty Dumpty said, in rather a scornful tone, ‘it means just what I choose it to mean — neither more nor less.’

‘The question is,’ said Alice, ‘whether you can make words mean so many different things.’

‘The question is,’ said Humpty Dumpty, ‘which is to be master — that’s all.’

Alice was too much puzzled to say anything; so after a minute Humpty Dumpty began again. ‘They’ve a temper, some of them — particularly verbs: they’re the proudest — adjectives you can do anything with, but not verbs — however, I can manage the whole lot of them! Impenetrability! That’s what I say!’

‘Would you tell me please,’ said Alice, ‘what that means?’

‘Now you talk like a reasonable child,’ said Humpty Dumpty, looking very much pleased. ‘I meant by “impenetrability” that we’ve had enough of that subject, and it would be just as well if you’d mention what you mean to do next, as I suppose you don’t mean to stop here all the rest of your life.’

‘That’s a great deal to make one word mean,’ Alice said in a thoughtful tone.

‘When I make a word do a lot of work like that,’ said Humpty Dumpty, ‘I always pay it extra.’

We can propose the idea that Google has a search engine that “understands exactly what you mean.” And by this what we mean is that your query corresponds to a sub-domain in the index of facets Google has previously collected. The “meaning” doesn’t lie in the “you” that has the query, but rather in the sets of sub-domains contained in Google’s index. When a word does a lot of work in multiple sub-domains of meaning, they pay extra in compute time.

The claim that Google makes is that they’ve gone from “strings” to “things.” But the sub-domains of meaning that Google is collecting are made up of computable sets of strings, not things. The leap that Google is actually trying to make is from “strings” to “words, phrases and contexts.” But the use of the word “thing” is very revealing. Words are not things, they are indexes. They point at things, suggest things, or function in a play of difference within a system of meaning. When we say that we’ve gone from “strings” to “things” we’re actually making a kind of miraculous claim. We’ve gone from “word” to “thing.” The most prominent example of this algorithm can be found in the King James Bible, we see it in John 1.14:

And the Word was made flesh, and dwelt among us, (and we beheld his glory, the glory as of the only begotten of the Father,) full of grace and truth.

If we believe that Google’s knowledge graph provides “things” and not “strings,” we also believe something extraordinary about the power and capability of Google. Even if we take a step back and simply say that Google is merely indexing sub-domains—systems of meaning, we need to examine what this means. We could follow Wittgenstein and say that “meaning” can be described as a form of life. Therefore Google’s index produces a prioritized list of facets (forms of life) that connect to your form of life, given what they know about you. Popular forms of life that don’t currently connect to you serve as a method of discovery.

Of course, there’s also the popular trend of the flesh made word

There are registers of meaning that Google’s approach will never capture. Their index will be filled with gaps and pools of darkness. In particular, only a very limited range of metaphor (cliches) will be caught in the net. Metaphor produces meaning through an algorithmic process (per @the_eco_thought, Tim Morton). Take a noun, take another noun from a different domain and place the word “is” between them. The coffee cup is a blue angel. The metaphor machine makes meaning. Not every metaphor is a good one, but it has some modicum of meaning and it does function as a metaphor.

Like the theoretical one hundred monkeys typing in front of a hundred typewriters for a hundred years, the metaphor machines are constantly operating and feeding the Network with new meaning. Darius Kazemi (@tinysubversions) has created a machine called “Metaphor a Minute” that does just this. You can follow it on Twitter at @metaphorminute. Of course, because of Twitter’s rate limits, there’s actually a new metaphor published every two minutes.

“Hold the newsreader’s nose squarely, waiter, or friendly milk will countermand my trousers.”

After thinking through Google’s new service and the language they’ve used to describe it, we discover that they are using the word “things” metaphorically. At first, we may assume that when engineers are describing the function of their new software, they’re making literal statements about what the machine they’ve constructed is doing. Instead, they’ve taken a two nouns from different domains and inserted the word “is” between them. Ironically, their use of the word “things” is of the type that their new service could not understand it. The narrow band of search engine results that are produced by this system is also being metaphorically called “knowledge.” In order to see these new products clearly, we need to be able to differentiate the rhetoric of hyperbole from the literal functioning of the machine. It also helps to become acquainted how metaphors mean…

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TNK: It Is Not Dying

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There’s a story that movie stars often tell about the trajectory of a popular actor’s career. It goes like this:

“Who’s Hugh O’Brian?”
“Get me Hugh O’Brian.”
“Get me a Hugh O’Brian type.”
“Get me a young Hugh O’Brian.”
“Who’s Hugh O’Brian?”

The “Mad Men” television episode was called “Lady Lazarusafter a poem by Sylvia Plath. In this episode the ongoing theme of the emergence of 60s rock and roll and its relationship with advertising is explored. In earlier episodes, the ad men had tried to sign the Rolling Stones to do music for a commercial. In this episode, a client wants the Beatles, or something that sounds like the Beatles. In the trajectory of the movie star’s career this is the “Get me a Beatles type” phase.

The client wants the Beatles-type sound for his ad because he feels that the Beatles are in touch with, and even driving, what’s going on in current culture. Those lovable mop-tops running from adoring fans in “A Hard Day’s Night” have really struck a chord. And if you can’t get the real thing, then a close copy will do. This is when the counter-culture was being sterilized and injected into the mainline culture. In the moment depicted, the two cultural streams are quite far apart. In fact that’s the conceit of the episode. The 60s, as a cultural phenomenon, is about to explode into the world of Mad Men. As viewers, we know something that Don Draper doesn’t know about what popular music will mean to this generation.

In the end, getting a Beatles-type sound turned out to be both possible and profitable. Bob Rafaelson and Bert Schneider were able to construct “The Monkees” with the help of Don Kirshner, Tommy Boyce and Bobby Hart, Carole King and Gerry Goffin, Neil Diamond and Harry Nilsson. Advertising no longer needed to appropriate popular culture, it produced popular culture.

With the advent of social media, we’re in a very similar place. The means of production are in everyone’s hands—including corporations. The paper towel you use to wipe a spill on the counter now wants to be your friend. Won’t you “like” it with a public gesture so that all your other friends will know about your new relationship? One thing was “like” another thing. Now the two things swim together in the same stream.

With this story, Mad Men had painted itself into a corner. The song the ad executives come up with, the one that’s supposed to sound like the Beatles, sounds nothing like the Beatles. Now the show itself had to deliver, not for the client, but for the audience. And not something that sounded like the Beatles, or some other artist doing a Beatles song. Here we become highly attuned to the difference between the original and the copy. The series creator, and writer of this episode, Matthew Weiner, working on multiple levels of signification, does a beautiful thing . The Beatles song he delivers is “Tomorrow Never Knows.” The song plays as Don Draper sits back in a chair in his perfectly-designed Manhattan apartment.

Instead of a song that perfectly captures that moment in the culture, we hear a song that is utterly alien. No client of an ad agency would want this song playing over an image of their product. This song explores the vast internal landscape inside every person. The material world of products and social status is dissolved, but don’t be afraid the song says, “it is not dying.” Even the title of the song tells us that things are changing and the future is uncertain. The overlay of the song on the image of a sitting Don Draper doesn’t create the feeling of harmony. Instead we feel a profound dissonance. This song isn’t just out of sync with the image, it wants to blow up the whole material world and release the listener into the infinite interior in all of us. Sometimes music can be dynamite.

In the spirit of things that are like other things, here’s my favorite version of the song “Tomorrow Never Knows” in a live rendition by a band called 801.

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Small Ethical Events Loosely Joined

After word began to spread that “This American Life” was retracting their story based on Mike Daisey’s theater piece on the human cost of the production of Apple products in China, you could hear a sigh of relief. Our fall from ignorance could be reversed. We could unknow our knowledge about the means of production because a highly-reputable radio show had retracted a program.

Only you can’t unknow.

Apple is a beautiful target, sitting there all by itself, high on its pedestal. There probably isn’t a single corporation more in control of every aspect of its image. Rather than focusing on the technical specifications of their devices, they work on creating an emotional bond between the machine and its owner. This information about the human cost of the production of these devices is something out of Apple’s control. It’s a dark underside hidden behind the perfect illusion engineered by Steve Jobs and his team. Normally, we like to see the high and mighty fall. In this case, there’s a small problem.

As much as Apple, we the users, are the beneficiaries of human cost of the production method of their devices. There are very few consumer electronic devices with supply-constrained markets. We criticize Apple because they can’t make their products fast enough to meet demand. As supply and demand start to equalize, the next version of a device is released and starts the cycle again. It’s not just Apple that’s linked to these labor practices, it’s us, the people who buy the products.

And that’s the link we’d like to undo with the retraction of that radio program. But the reality is that the link isn’t going away, in fact, it’s multiplied. How many products in our lives are manufactured in China? We buy based on price, and goods manufactured in China are usually cheaper. For the most part, we don’t ask about the labor practices involved in manufacturing the products that populate our lives. Even if we could unknow what we know about Apple, we are linked to Chinese workers through thousands of other avenues.

One criticism of Apple is that they have too much control. They review every app that operates on their platform, they take a piece of everyone’s action, their platform isn’t open. But it’s only by virtue of this extraordinary level of control that we can point to these labor practices in China and say: “Hey Apple, what about this?” Apple does have published labor standards for their vendors, along with a yearly independent audit which they publicly disclose. They also have a vision and policies about the environmental impact of their products.

So far Android has avoided the spotlight. In most categories, Apple’s iOS products are compared with Google’s Android. In many categories Android leads the field, but the question of labor practices never comes up. Anyone can use Android, it’s an open system. Would it make sense to ask Google to withhold licenses to manufacturers that violate some set of labor standards? Could they even do that? What about the environmental impact of Android devices? The Kindle Fire and the Nook are also built with Chinese labor at Foxconn.

Once we open the door to these issues we begin to understand that even the electronic equipment used to report and broadcast the journalism telling us about the problem is afflicted with the problem. The story plays like a film noir where the detective investigating a murder comes to find that he’s implicated in the crime. The “Open” movement has a kind of morality, but it doesn’t extend beyond technological processes. It has nothing to say about labor standards in factories or the environmental impact of e-Waste on the emerging and frontier nations. The Open Web may be a network of networks, but it needs to acknowledge the even broader range of networks in which it’s already implicated.

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Ellen Ullman: One Night At Tosca Cafe

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Among the world’s best bars, there’s Tosca Cafe; and across the street, stands one of the world’s best bookstores, City Lights. Earlier this week, they teamed up to present a reading by Ellen Ullman of her new novel “By Blood.” It’s difficult to explain the kind of perfection this event captured. The literary history of San Francisco welled up in the room and presented the kind of event, anyone will tell you, never happens any more.

On floor 3b of the Mechanic’s Institute Library, there’s a section tucked around a corner that shelves the books of Marshall McLuhan. I’d been reading a lot of McLuhan and was scanning the section for new candidates for my reading list. My eyes passed over a title of a small book, “Close To The Machine.” I’d come and gone from that section three or four times before I finally picked up the volume. The title alone read like a poem. It was already inside something I’d been giving a lot of thought: our intimacy with the Network. Ellen Ullman wrote the book in 1997, long before the Network reached critical mass. She writes about technology with a facility and intimacy that’s very rare. Ullman is a programmer, critic and novelist with a view of the long arc of the culture of technology and the technology of culture.

Ullman’s second book was a novel called “The Bug,” and it continued to explore the world of computer programming and technology. At the reading, I asked her about the new book, “By Blood.” How and why did she decide to leave writing about technology behind? She answered that if she continued to write within the boundaries of technology, her work might stray off into the world of science fiction. Ullman’s work isn’t about the machine, it’s about being close to the machine, deep inside it, the strange intimacy we have with our technology. She said that she would continue to write essays about technology, but that her fiction would no longer be bounded by it. I look forward to both.

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