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Category: design

Forms of Life: Stream Culture, the Finite and the Infinite

duchamp-chess-nude-babitz

Thinking, for a moment, about a particularly difficult human-computer interface problem with a dynamic set of requirements… which I suppose is any problem of this kind. The problem itself points the limitations of representation; as the solution forms, life moves on. The problem can also be expressed in terms of data and databases– the only data that exists in a database is the data that’s entered; and it doesn’t change unless energy is expended to change it. It’s a snapshot of a moment. Certain problems like Search are amenable to employing robots for the gathering of data. But what we think we’re doing when we search for something continues to change.

There’s a little book by James P. Carse that I return to now and again. It’s called Finite and Infinite Games, I’ve reproduced the entire first chapter below:

There are at least two kinds of games. One could be called finite, the other infinite.

A finite game is played for the purpose of winning, an infinite game for the purpose of continuing the play.

We play a series of finite and infinite games in the pursuit of the infinite game of continuing the play. The rather large portfolio carved out by interaction and human factors designers plays along this edge– the finitude of the designed object against the infinity of its use within a form of life. William Gibson expressed it simply as: “the street has its own use for things…” The street is a particularly rough game whose object is primarily to continue the play.

Ludwig Wittgenstein, in the book Philosophical Grammar describes how the fundamentals of an interaction (a finite game) relate to its expression in a system of representation. It’s a succinct story about how the front-end relates to the back-end of a certain kind of web application.

Let us imagine that chess had been invented not as a board game, but as a game to be played with numbers and letters on paper, so that no one had ever imagined a board with 64 squares in connection with it. And now suppose someone made the discovery that the game corresponded exactly to a game which could be played on a board in such and such a way. This discovery would have been a great simplification of the game (people who would earlier have found it too difficult could now play it). But it is clear that this new illustration of the rules of the game would be nothing more than a new, more easily surveyable symbolism, which in other respects would be on the same level as the written game. Compare with this the talk about physics nowadays not working with mechanical models but “only with symbols”.

Imagine what the Network would look like if it were only composed of finite games. Now imagine a Network in real time composed of both finite and infinite games. In building an application for this Network, would you use the same techniques with an infinite game as you would for a finite game? How would they differ?

Here’s another fragment from Carse:

Although the rules of an infinite game change by agreement at any point in the course of play, it does not follow that any rule will do. It is not in this sense that the game is infinite.

The rules are always designed to deal with specific threats to the continuation of play. Infinite players use the rules to regulate the way they will take the boundaries or limits being forced against their play into the game itself.

The rule-making capacity of infinite players is often challenged by the impingement of powerful boundaries against their play– such as physical exhaustion, or the loss of material resources, or the hostility of nonplayers, or death.

The task is to design rules that will allow the players to continue the game by taking these limits into play– even when death is one of the limits. It is in this sense that the game is infinite.

This is equivalent to saying that no limitations may be imposed against infinite play. Since limits are taken into play, the play itself cannot be limited.

Finite players play within boundaries; infinite players play with boundaries.

There’s a sense in which the hyperlink allows the infinite to be contained within the finite. Or rather, it extends the finite into the infinite. In an open Network, hypertext links to hypertext, which links to hypertext. And by the word “text” we refer to all media types.  The “hyper” in “hypertext” means the referent is not present, but directions to its location are ready to hand. (The signs within a language work this way, although sometimes the directions can be ambiguous and aren’t always legible.)

The hyperlink embedded in a static document system originally opened this door. But the static document is giving way to the dynamic document and a series of hypertext fragments populating a stream of information and thought objects moving in real time. Described as a kind of stream culture, our tool set to engage with the possible set of streams is remarkably absent. Somewhere a stream is emitting the information we need to know, but can’t find with our standard set of queries. Instead we gather around to argue whether or not it’s actually a stream we’re standing in, and whether our feet are actually wet.

In thinking about building a tool for the stream culture, will the techniques developed for use in finite games be sufficient? — or will we need to crack open a bottle of new wine?

“Nor do people put new wine into old wineskins; otherwise the wineskins burst, and the wine pours out and the wineskins are ruined; but they put new wine into fresh wineskins, and both are preserved.”

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Preserving Ambiguity

rene-magritte-castle_roots

“Design is preserving ambiguity.” This fragment recently surfaced and won’t leave my current playlist. It was a thought expressed by Larry Leifer in a talk called “Dancing with Ambiguity, Design Thinking in Practice and Theory. ” Today it finally collided with a blog post on StopDesign.com. Douglas Bowman is leaving Google, where he was employed as a visual designer. He summed up his reason thusly: “I won’t miss a design philosophy that lives or dies strictly by the sword of data.”

Our human interactions with the Network swim in a sea of data. Each stroke of a key or click of a mouse leaves a trace somewhere. The business of analyzing these traces to plot the trajectory of our activity streams powers the internet economy. And while past performance is no guarantee of future results, it’s apparently close enough.

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This begs the question that was asked of Mr. Bowman. If design and ambiguity are intimately intertwined, can ambiguity be preserved through the sword of data? In this particular skirmish, the answer appears to be no.

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Ambiguity is the enemy of economics in the Network’s current equation. The ratio of clarity to ambiguity must always be advancing in favor of clarity. Value is equated with unimpeded visibility, its end goal a kind of panopticon. What then of poor ‘ambiguity?’ — linked in this context to the opposite of value. In the grips of such an economy, why should ambiguity be preserved?

If design has value, then ambiguity must have value. What, then, is the nature of the value of ambiguity? A thing that is ambiguous may have more than one meaning, and may have many meanings. Proponents of logic would have us push ambiguity in the direction of nonsense.

But we can also move in the direction of the dream and poetical thinking. The design object is overdetermined, overflowing with meaning. It connects with the emotions of each individual and the diverse set of circumstances that are linked to those emotions. Imagine a graph linking the design object to the emotions of each person and then the circumstances that provided the ground for those emotions.

Clarity produces value in a restricted economy, in a controlled vocabulary. Ambiguity produces value in a general economy, in a language open to play. Just as with clarity, not all ambiguity is created equally. The poet’s pen, the designer’s pencil, the painter’s brush make the clear mark that overflows with meaning.

Of course these thoughts have been batted back and forth over the tennis net for years upon years. Ambiguity continually undervalued, the underdog, beaten at every turn, it continues to limp along. Although, never fully disposed of, for to get to where you’ve never been, there is no clear road. To see what you’ve never seen requires a different kind of vision.

From T.S. Eliot’s The Four Quartets:

You say I am repeating
Something I have said before. I shall say it again.
Shall I say it again? In order to arrive there,
To arrive where you are, to get from where you are not,
You must go by a way wherein there is no ecstasy.
In order to arrive at what you do not know
You must go by a way which is the way of ignorance.
In order to possess what you do not possess
You must go by the way of dispossession.
In order to arrive at what you are not
You must go through the way in which you are not.
And what you do not know is the only thing you know
And what you own is what you do not own
And where you are is where you are not.

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iPhone 3.0: The Steve Jobs Interview

beginnersmind

“If your mind is empty, it is always ready for anything; it is open to everything. In the beginner’s mind there are many possibilities; in the expert’s mind there are few.”

In sorting through the coverage of Apple’s iPhone 3.0 software announcement as it dribbled in through the refreshes and streams of the various tabs on my web browser, I returned to the thought that the iPhone both is, and is not, a telephone. This major upgrade to the operating system had little or no new information about the telephonic capabilities of the device. And the connaisseurs of the mobile telephone often tell me that the iPhone really isn’t a very good telephone. Still, the upgrade to 3.0 brings some significant new possibilities for this device, whatever it might be:

  • Cut, Copy and Paste
  • Push Notification via Apple’s relay cloud
  • Peer-to-Peer wireless connectivity among iPhones
  • Programming interfaces to iPhone Accessories (Medical, etc.)
  • Access to Core Location within Applications
  • Spotlight-style search
  • In application follow-on purchasing

Those who stand by and compare the iPhone’s feature/function set to other mobile phones will complain there’s not much new there. In some form or another, all of these things exist on other phones. Here’s where I have to return to my thought that the iPhone is a phone that isn’t a phone; to the idea that it’s a closed device that is more open to both existing and potential connections than many open devices, that it’s created a vibrant ecosystem with a fully-functioning economy where none existed before. That apples and oranges can be compared, but how fruitfully?

To explore this idea I went back through some interviews given by Steve Jobs and created a mashup. Here’s my imaginary interview with Steve Jobs, where I ask him from a product design perspective what it means to ‘rethink’ the activity of using a telephone; about the importance of software in the integrated design of the post-pc consumer device; and why the iPhone, and not the computer, will be the vehicle of the most radical change in the augmenting of human capabilities through networked computing.

steve-jobs

“There’s a phrase in Buddhism,”Beginner’s mind.” It’s wonderful to have a beginner’s mind.”

***

“I don’t want people to think of this as a computer, I think of it as reinventing the phone.�

***

“Things happen fairly slowly, you know. They do. These waves of technology, you can see them way before they happen, and you just have to choose wisely which ones you’re going to surf. If you choose unwisely, then you can waste a lot of energy, but if you choose wisely it actually unfolds fairly slowly. It takes years.”

“One of our biggest insights [years ago] was that we didn’t want to get into any business where we didn’t own or control the primary technology because you’ll get your head handed to you.”

“We realized that almost all – maybe all – of future consumer electronics, the primary technology was going to be software. And we were pretty good at software. We could do the operating system software. We could write applications on the Mac or even PC, like iTunes. We could write the software in the device, like you might put in an iPod or an iPhone or something. And we could write the back-end software that runs on a cloud, like iTunes.”

“So we could write all these different kinds of software and make it work seamlessly. And you ask yourself, What other companies can do that? It’s a pretty short list. The reason that we were very excited about the phone, beyond that fact that we all hated our phones, was that we didn’t see anyone else who could make that kind of contribution. None of the handset manufacturers really are strong in software.”

***

“Design is a funny word. Some people think design means how it looks. But of course, if you dig deeper, it’s really how it works. The design of the Mac wasn’t what it looked like, although that was part of it. Primarily, it was how it worked. To design something really well, you have to get it. You have to really grok what it’s all about. It takes a passionate commitment to really thoroughly understand something, chew it up, not just quickly swallow it. Most people don’t take the time to do that.”

Creativity is just connecting things. When you ask creative people how they did something, they feel a little guilty because they didn’t really do it, they just saw something. It seemed obvious to them after a while. That’s because they were able to connect experiences they’ve had and synthesize new things. And the reason they were able to do that was that they’ve had more experiences or they have thought more about their experiences than other people.”

“Unfortunately, that’s too rare a commodity. A lot of people in our industry haven’t had very diverse experiences. So they don’t have enough dots to connect, and they end up with very linear solutions without a broad perspective on the problem. The broader one’s understanding of the human experience, the better design we will have. ”

***

“Look at the design of a lot of consumer products—they’re really complicated surfaces. We tried make something much more holistic and simple. When you first start off trying to solve a problem, the first solutions you come up with are very complex, and most people stop there. But if you keep going, and live with the problem and peel more layers of the onion off, you can oftentimes arrive at some very elegant and simple solutions. Most people just don’t put in the time or energy to get there. We believe that customers are smart, and want objects which are well thought through.”

***

“I’m actually as proud of many of the things we haven’t done as the things we have done. The clearest example was when we were pressured for years to do a PDA, and I realized one day that 90% of the people who use a PDA only take information out of it on the road. They don’t put information into it. Pretty soon cellphones are going to do that, so the PDA market’s going to get reduced to a fraction of its current size, and it won’t really be sustainable. So we decided not to get into it. If we had gotten into it, we wouldn’t have had the resources to do the iPod. We probably wouldn’t have seen it coming.”

***

“Well, Apple has a core set of talents, and those talents are: We do, I think, very good hardware design; we do very good industrial design; and we write very good system and application software. And we’re really good at packaging that all together into a product. We’re the only people left in the computer industry that do that. And we’re really the only people in the consumer-electronics industry that go deep in software in consumer products. So those talents can be used to make personal computers, and they can also be used to make things like iPods. And we’re doing both, and we’ll find out what the future holds.”

***

“I know, it’s not fair. But I think the question is a very simple one, which is how much of the really revolutionary things people are going to do in the next five years are done on the PCs or how much of it is really focused on the post-PC devices. And there’s a real temptation to focus it on the post-PC devices because it’s a clean slate and because they’re more focused devices and because, you know, they don’t have the legacy of these zillions of apps that have to run in zillions of markets.”

“And so I think there’s going to be tremendous revolution, you know, in the experiences of the post-PC devices. Now, the question is how much to do in the PCs. And I think I’m sure Microsoft is–we’re working on some really cool stuff, but some of it has to be tempered a little bit because you do have, you know, these tens of millions, in our case, or hundreds of millions in Bill’s case, users that are familiar with something that, you know, they don’t want a car with six wheels. They like the car with four wheels. They don’t want to drive with a joystick. They like the steering wheel.”

“And so, you know, you have to, as Bill was saying, in some cases, you have to augment what exists there and in some cases, you can replace things. But I think the radical rethinking of things is going to happen in a lot of these post-PC devices.”

***

“There’s a phrase in Buddhism,”Beginner’s mind.” It’s wonderful to have a beginner’s mind.”

-30-

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Maira Kalman and The Pursuit of Happiness

Maira Kalman

I’ve loved Maira Kalman’s work for many years. Her paintings and illustrations are so entwined with the everyday life of the mind. They illuminate and bring out the joy and humor in life as it unfolds around us. Kalman’s blog on the New York Times site is a perfect combination of complex and simple technology. It brings us paintings and illustrations as commentary, as another part of our daily conversation.

Angel by Maira Kalman

Kalman’s blog entry on the Inaguration of Barack Obama features 16 or 17 paintings from her experience of that day. I watched the event live on television and listened to the various commentators attempt to interpret the significance of the day. For me, Kalman seems to have captured it perfectly, not just the event but the life around it.

While photography allows us to capture the visible world with a great deal of ease, the paintings and drawings of Maira Kalman capture much of what is invisible. Technology did a superb job of capturing the event and distributing it around the world in real time. The paint brush, pencil, and palette of paints was perhaps a little slower– but it got to the heart of the matter.

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