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Category: user data

Hymnody of the Network

Published April 23, 2015 by cgerrish

I came across this piece of music while reading David Byrne's latest post about his new project, Contemporary Color. One of the groups in a competition he was observing performed to a song by Vienna Teng called “The Hymn of Acxiom.” A hymn is a song of praise.

Acxiom is a database company that tracks personal data on the Network. They sell that data to other corporations for a variety of purposes to be used in many contexts. When I was working in online identity, we hired Acxiom to create out-of-band questions as a second factor in user authentication. For instance, you might provide a password and then answer a question from Acxiom. For example, here are three addresses. Have you ever lived at any of them? They can create that kind of question on the fly because they know everything about just about everyone.

Traditionally a hymn is addressed to a deity. The form of this song tells us something about the attitude of the singer. The hymn is also meant to be sung by the community surrounding the deity. Stewart Brand believes that humans have supplanted the gods, and must now act like it, in the face of global warming and other planetary disasters. Certainly humans, as a species, have put a stamp on the fate of the planet and all its inhabitants. But an individual human doesn't have the power of the whole species. And as “gods” is a plural, it doesn't preclude the possibility of others. Say, Acxiom, for instance.

A Hymn of Acxiom

Somebody hears you. You know that, you know that…

Somebody hears you. You know that inside.

Someone is learning the colors of all your moods, to

(say just the right thing and) show that you’re understood.

Here you’re known.

Leave your life open. You don’t have, you don’t have…

Leave your life open. You don’t have to hide.

Someone is gathering every crumb you drop, these

(mindless decisions and) moments you long forgot.

Keep them all.

Let our formulas find your soul.

We’ll divine your artesian source (in your mind),

Marshal feed and force (our machines will)

To design you a perfect love—

Or (better still) a perfect lust.

O how glorious, glorious: a brand new need is born.

Now we possess you. You’ll own that, you’ll own that…

Now we possess you. You’ll own that in time.

Now we will build you an endlessly upward world,

(reach in your pocket) embrace you for all you’re worth.

Is that wrong?

Isn’t this what you want?

Amen.

 

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Notes from the Underground: Not Disruptive, Not Revolutionary

Published August 18, 2014 by cgerrish

thelonius-underground

It’s not disruptive and it isn’t revolutionary. That’s what’s happened to technology and the Network. The early days of the Internet were filled with promise. The possibilities were endless. People said similar things about television. A short time later TV was described as a vast wasteland. What seemed to make the World Wide Web different was the idea that anyone could publish to the system. Individuals were equal nodes on the Network and that difference would create a force of radical democratization.

Instead the Internet turned into another platform play. Some said the Network was a platform without a vender, and that’s sort of true. But once the World Wide Web became a mass medium, it necessarily became a platform with a small set of vendors. In 2012, Bruce Sterling said the Internet was over and we’d entered “the age of the Stacks.” Platforms are technology stacks, or as the vendors themselves like to position them “ecosystems.”

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Real-time social networks radically simplified the publishing process. Type into a “textarea” and click a mouse button to publish. Streams of short messages are arranged in reverse chronological order via non-reciprocal social graphs (subscriptions). To enable instant publication to any other node on the graph, a central hub was required. Structurally this is similar to the way real-time stock quotes work. Transactions are submitted to the central exchange and then broadcast to subscribers.

Owning the hub means owning the platform. When an individual writes into a platform, it means that someone else (a public corporation) owns both the pen and the paper. No individual message has value, but the data generated by the firehose of messages has a high value to advertisers. Despite the millions or billions of users of social media, the possibility of generating revenue is reserved for the few thousand who own and/or work for the platform. It’s not even a pyramid scheme. We need to disabuse ourselves of the notion that services provided by platforms are “free.”

The central hub has visibility into all the messages flowing through the network. Individual subscribers only have visibility into their subscriptions set. It works the same way with search engines. Unless you know the address in advance, you can’t find anything on the World Wide Web. It’s not like entering a library and walking up and down the aisles looking at titles. You can only see what the search engine shows you. The search platform indexes the World Wide Web, the user can only access what’s in the index, the Web is never accessed directly. This is why Sterling talks about Stacks rather than the Internet.

These days to call something disruptive or revolutionary it must disrupt the hub / platform / cloud structure. Creating a new stack or displacing an old stack isn’t disruptive, it’s business as usual. Usenet, established in 1980, has a much more radical structure than any of the dominant Stacks. Even the old BBS systems are more interesting than the central hub model.

The Network has to go underground. It may even have to go offline, slow down and get much smaller. Most importantly it’ll have to learn how to earn a living outside of the Stacks.



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Someone’s Been Messing with My Feed

Published July 5, 2014 by cgerrish

It was an experiment in “happier” and “sadder”. It was the best of times, it was the worst of times. Facebook collaborated with some researchers on a psychological experiment on 700,000 of its users. It went something like this: add 20% more happiness and see what happens; add 20% more sadness and see what happens. The subjects of the study appeared to go with the flow, creating happy posts when fed happiness, and sad ones when fed an extra helping of sadness.

The internet explodes in outrage. How could Facebook abuse its position and add extra emotional shading to the newsfeeds of unsuspecting users? All of the big data merchants have this power. All of them assure us that they would never do such a thing. They are completely neutral, simply a transparent medium. Think of them as the Switzerlands of big-time data technology. (And as long as you don't know too much about the history of Switzerland, that'll seem just fine.)

The newsfeed is an interesting animal. It's the personalized stream of items that has been theorized over for a long time. If only we could give people what they want at the exact moment they need it, it wouldn't be perceived as advertising. Each person's newsfeed is unique, made of of selected interests, social graph and radiating out to a couple degrees of separation. Because of the personal nature of the selections that make up the newsfeed, it has the feel of an internal stream of consciousness. Your stream is unlike the stream of any other person. There are common elements, and there are moments where the streams cross, but each one is unique. As “individuals”, we identify strongly with our own feed; it's like no other.

The violation Facebook is charged with is similar to one we encountered in the 1970s — with subliminal advertising. Someone is airbrushing sex and death images into the ice cubes of liquor ads in magazines. Advertisers are intentionally targeting our unconscious minds, and there's no defense. We become like sleepwalkers, buying products without conscious intent. In our pragmatic, utilitarian society what could be more sinful?

We feel violated, some big corporation is messing with our insides — that feed is ours. It “is” us. All the while we walk through shopping malls filled with positive images designed to flatter and make us feel good. We watch television dramas that reinforce our moral values. We read magazines filled with an extra helping of happiness. The world as a feed that enters our ears and eyes is chock full of extra happiness. We already live inside a world that conditions our desires and provides positive reinforcement when we purchase the correct brands.

Facebook's error was to believe that it was an external feed like all the rest. In Bradley Kaye's book on Zen and Critical Theory called “The Boundless Open Sea” he describes the relationship between the internal newsfeed and the self.

Most Buddhists believe that actions are a direct result of a thought behind the action. Unethical actions are a direct result of untrained and messy thoughts. For the vast majority of people on this planet, thoughts pop up and appear as if they were completely natural. The vast majority of people never reflect on these thoughts. They come into the mind, make a cameo appearance and then leave without ever fully grounding themselves in anything solid or real. These untrained thoughts appear so natural they often unreflectively burst out as a set of spoken words. Habits and conditioning supersede the pathway to enlightenment and there is a way that people identify themselves with these untrained immature thoughts. There is no detachment from the thought process going on in these minds. The mind-images, or the mind-movies that are playing continue on as if they are an unstoppable force.

The streams of thought that Facebook appears to be contaminating with its extra helpings of happiness or sadness are already contaminated. Or rather, they are comprised largely of external memes and entities that make up the flow of thoughts rushing though our minds. The word “contamination” implies that there could be a pure state of cleanliness — as though we could take few squirts of anti-bacterial hand sanitizer and somehow massage our brains to remove the alien thoughts.

Bradley Kaye goes on to discuss how one might separate one's self from the flow of noise. The method does not involve prohibiting Facebook from adding or subtracting emotional shading to our newsfeeds.

The first step to liberating the mind is having an awareness that you are not your thoughts. To be aware that there is a voice in the mind and that this is the ego, not the true self. By sitting quietly, reflecting, and listening to the stammering voices that exist in the mind you diminish the Clamor of Being and can become completely detached from this white noise. It never completely stops because in modern society we are completely saturated with noise.

 

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Driving the Map, Not the Territory

Published May 28, 2014 by cgerrish

It's classic slight of hand. What's breathtaking is that it caught the entire country in its misdirection. Google demos its driverless car, the tiny one with no steering wheel and no brakes. The media shows us the pictures and then asks Detroit why this car is coming from the Silicon Valley and not the car manufacturers. Clearly another sign that U.S. manufacturers are hopelessly behind the times.

A few weeks ago Alexis Madrigal wrote an article for The Atlantic called “The Trick That Makes Google Self-Driving Cars Work.” In his piece, Alexis explains how the trick is done. Self-driving cars have very little to do with the machinery of the car itself. In case you hadn't noticed Google has an extremely robust mapping application. The self-driving car can only drive itself through a territory with a sufficiently fine-grained 3-D map. That's because the car isn't really driving on the streets, it's driving on the map. This is a story about virtual reality for cars. And it's not about who builds the cars, it's about who owns the virtual streets.

 

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